Away Notice

Please note: Dragon Colloids will be closed and unable to process, ship / post or deliver any items between the 3rd of July and the 5th of August.  Any orders placed will not be shipped until after the 5th August... Sorry for any inconvenience

Dragon Colloids Terms and Conditions

Dragon Colliods and its affiliates or assigns provide DragonColloids.com, DragonColloids.co.uk and any associated parts, sections or services to you subject to the certain conditions. By visiting this site, you accept these conditions. Please read them carefully. In addition, when you use any current or future part, section or service of DragonColloids.com, DragonColloids.co.uk or purchase from any business affiliated with Dragon Colloids, you also will be subject to the guidelines and conditions applicable to such service or business.


Format of the Contract

These terms of sale apply to all products or merchandise (hereinafter known as "goods") or other saleable item specifically supplied by Dragon Colloids, whose office is at 26 Cambrian Road, Neyland, Pembrokeshire, S. Wales, UK. (the "Supplier").

No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.

An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received.

The contract is subject to your right of cancellation (see below).

The Supplier may change these terms of sale without notice to you in relation to future sales. However, such changes to these terms and conditions will be posted to the Supplier's website.

Description and Price of Goods

The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.

The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock we will not accept your order. If after acceptance or job order the Supplier discovers within [14 days] of our acceptance of your order that the goods are unavailable we may terminate the contract and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

In addition to the price, you may be required to pay a delivery charge for the goods.


Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date and time, for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

There will be no delivery until cleared funds are received.

Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.


The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom. Orders placed will be processed in not more than 2 working days. Provided no additional security checks are required, delivery shall be as soon as practicable if the item is in stock, or as soon as the goods become available in the case of non-stock or customised items, products or merchandise. (A working day is any day other than weekends and bank or other public holidays.) If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.

If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:

  • store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
  • sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In case of delay, the Supplier will inform you as soon as possible.

Upon receipt of your order, if the package does not appear to be in good condition then please refuse the delivery. Failure to do so may affect any warranty claims that you make thereafter.


The goods are at your risk from the time of delivery.

Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

  • the goods, and
  • all other sums which are or which become due to the Supplier from you on any account.

The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

Your Right of Cancellation

You have the right to cancel the contract at any time up to 10 days after you receive the goods (see below). Please note that this policy has some limitations.

  • To exercise your right of cancellation, you must give written notice to the Supplier by hand, by postal mail or in the feedback section of our website, giving details of the goods ordered and (where appropriate) their delivery.
  • Notification by phone is not sufficient.

Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the E-Commerce section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods we shall, after receiving notification in accordance with the 'Your right of cancellation' clauses above, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.

Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

You do not have the right to cancel the contract if the order products have been 'opened' by you and therefore cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. NO refunds or returns will be issued or accepted unless any errors in the fulfillment of the order where the Supplier is at fault the correct products will be replaced and the order rectified at Supplier's cost.

Other Business

Parties other than Dragon Colloids and its subsidiaries may operate stores, provide services, or sell product lines on this site. In addition, we may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Dragon Colloids does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

Product Warranty

All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.

If the goods supplied to you are damaged on delivery, you should notify the Supplier via email within 7 working days.

If the goods supplied to you develop a defect or you have any other complaint about the goods, you should notify the Supplier in writing via email, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.

Product Limitation of Liability

Subject to the death or personal injury language below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:

  • there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
  • such loss or damage is not a reasonably foreseeable result of any such breach;
  • any increase in loss or damage resulting from breach by you of any term of this contract.

Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.

Product Images

Product images are for illustrative purposes only and may differ from the actual product. 

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.

License and Site Access

Dragon Colloids grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express consent of Dragon Colloids. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Dragon Colloids. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Dragon Colloids. and our affiliates without express consent. You may not use any meta tags or any other "hidden text" utilizing Dragon Colloids.'s name or trademarks without the express written consent of Dragon Colloids. Any unauthorized use terminates the permission or license granted by Dragon Colloids. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Dragon Colloids. so long as the link does not portray Dragon Colloids, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

General Disclaimer of Warranties and Limitation of Liability

DragonColloids.com, DragonColloids.co.uk and its sections, parts and services are provided by Dragon Colloids on an "as is" and "as available" basis. Dragon Colloids makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. Notwithstanding Product Warranties referred to in the Terms of Sale, to the full extent permissible by applicable law, Dragon Colloids disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Due to the inherent nature of the Internet, Dragon Colloids does not warrant that this site, its servers, or e-mail sent from Dragon Colloids are free of viruses or other harmful components. Dragon Colloids will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Applicable Law

Notwithstanding the Terms of Sale and Supply of Goods, by visiting Dragon Colloids, you agree that the laws of the United Kingdom without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Dragon Colloids or its affiliates.


Any dispute relating in any way to your visit to DragonColloids.com, DragonColloids.co.uk or any of its parts, sections or services shall be submitted to confidential arbitration except that, to the extent you have in any manner violated or threatened to violate Dragon Colloids's intellectual property rights, Dragon Colloids may seek injunctive or other appropriate relief in any UK court. No arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification and Severability

Please review all policies and terms posted on this site. These policies also govern your visit to all services provided by Dragon Colloids. We reserve the right to make changes to our site, policies, and all associated Terms at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

Electronic Communications

When you visit DragonColloids.com / DragonColloids.co.uk or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Privacy Policy

Your e-mail address is used to send you information that you requested. Dragon Colloids will never sell, rent, or loan our e-mail lists to outside firms: No Spam. Dragon Colloids reserves the right to include paid advertisements in outgoing e-mail in order to support these services, but we will never only send you advertising and we will never provide your name or e-mail address to any advertisers.

You can always remove yourself from a list to which you have subscribed. Simply go to the free mailing lists sign-up page, select “unsubscribe”, enter your email address, and click the “submit” button.


Copyright Complaints

Dragon Colloids and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, Contact Us with your complaint.

Privacy Policy

Dragon Colloids will be closed and unable to ship, post or deliver any items between the 3rd of July and the 5th of August.
By clicking 'Agree', you understand that orders placed now will not be delivered until after the 5th of August.